How can we help?

This appliance is a regular boiler. Regular boilers are also known as open vent boilers beause they are linked to an outside vent. The system provides central heating and hot water by using both a storage cylinder and water tank, which gives ultra-efficient operation. Due to the open vent they are not pressurised.

This boiler was first manufactured in 2002 and is not currently in production. It is a Natural Gas, floor standing boiler.

Your boiler should work reliably for a number of years if it is serviced annually, however occasionally  faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. We have created a special troubleshooting guide which you can access by clicking here which may help you resolve the issue. If you continue to experience problems please click here for contact information. 

If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help for the 30FF - 60FF section by clicking here. For the 70FF - 80FF click here. For the 100FF - 120FF click here.